Return Policy

At BRNTWD, we strive to provide the best customer experience and satisfaction. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

• Items must be returned within 30 days of the delivery date.
• Products must be unused, unworn, and in their original packaging.
• Please include all original tags, accessories, and documentation that came with the product.

2. Return Shipping

• Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return is received.
• Shipping fees from the original order are non-refundable.

3. Return Process

• To initiate a return, please contact our Customer Service Team at support@brntwd.com with your order number and reason for return.
• Once your return request is approved, you will receive instructions on how to ship the product back to us.

4. Refunds

• Once your return is received and inspected, we will notify you of the status of your refund. If approved, the refund will be processed to your original method of payment within 5-7 business days.
• Please note that any items that are damaged, used, or not in their original condition may be subject to a restocking fee or may not qualify for a refund.

5. Exchanges

• If you wish to exchange an item for a different color, please follow the same return process and place a new order for the replacement item.

6. Non-Returnable Items

Certain items, such as final sale products, gift cards, and personalized items, are not eligible for returns.

For any additional questions or concerns, please reach out to our Customer Service Team at support@brntwd.com. We appreciate your business and look forward to serving you.

BRNTWD reserves the right to refuse transactions, shipments, and returns on brntwd.com orders.